Pink elephant provides the framework, terminology and business workflow principles that allow itsm and itil helpdesk software. Itil is more than just the five official publications that form the main framework, it is supported by training, certification, consulting, and software tools. Our clients include banks, broker dealers, investment advisors, hedge funds, private. Our it management software provides intuitive features to streamline creation. Pink elephant ensures that the time to design a trip, offer it, revise it, quote again and finally. It software vendor community vendors seek pinkverifytm in order to stand out from an increasingly competitive software market. Implemented effectively, sam can substantially reduce an organisations software costs and mitigate the risk of failing a compliance audit. It is important if sam is to succeed within an organisation that sponsorship and commitment are obtained from senior managers both within the. Throughout the last two decades we have continued to build, buy and hire it infrastructure without strong governance.
A considerable benefit as the maximum penalty for an organisation convicted of software piracy is considerable. Further, he or she is certified to teach this course as defined by pink elephant s certified trainer program. Invgate pink elephant compliant software endeavor entrepreneur. Planning for and assessing an itsm program pink elephant. Software licenciado da axelos, como a pink elephant inc e glenfis ag. Sunview software attends 2019 pink elephant conference to. Ensure compliance with proactive, automated license management.
Troy dumoulin pink elephant, vice president of research and. Itil helpdesk software serio helpdesk is verified by pink elephant as compatible with industry best practices. According to a study conducted by forrester consulting on behalf of blueprint software systems inc. Pink elephant and bomgar its all about usable security.
Pinkscan an independent, objective assessment of process maturity, as compared to best practice. Courses event kits pinkatlas pinkscan pinkready smart kits white papers, books, and articles webinars and podcasts orders profile and security sign out. Improve control, risk management, security, compliance, and both it and business. Pink elephant itsm consultants, itil training and it. Organizations that are looking for an itsm solution can check for itil compliance at the pink elephant vendor list. Lucidchart is the leading solution for it teams to visualize their technical processes, systems, and designs. Pinkverify is an assessment service that lists successfully verified tools on the pink elephant website and provides itsm software vendors the licensed use of the pinkverify logo for marketing purposes. Your instructor is a highly experienced senior member of pink elephant s consulting team. Samscan is pink elephant s software asset management assessment. All tools who achieve pinkverify status are awarded with a certificate of pass that you can proudly display within your organization, a letter of certification, as well as the ability to put pink elephant. To date, more than 350,000 it professionals have benefited from pink elephants expertise. Summus software announced that summit platform, is the industrys first cloudbased it management application to receive pinkverify 3. Elinphant provides governance, risk management and compliance solutions to financial service firms. When it comes to license compliance, you cant afford to be caught asleep at the wheel.
Pink elephant has recognized sunview software, a top vendor of it service management software, for developing a leading innovative product to address critical it business needs for the modern enterprise. Software asset management essentials sam pink elephant. However, should you not do your exam at pink elephant s offices and select the remote online examination option instead, an additional fee of r380 is required for the examination. Pink elephant is one of the licensed software assessors for the office of government commerces itil software scheme. Pink elephant is certified as a licensed software assessor by axelos. Configuration drift happens when production or a primary hardware and software.
In lucidchart, you can streamline the creation of er diagrams by importing your database structure from your dbms. Itil is a registered trade mark of the office of government commerce in the united kingdom and other countries. To use the logo, a specific version of an itsm tool must have undergone a successful assessment by a qualified pink elephant. Nethelpdesk is a certified itil service desk toolset by pink elephant through its pinkverify program, and has been verified by pink elephant as compatible with industry best practices. Jan 03, 2018 specializing in the healthcare and logistics industries, the support teams at pink elephant needed security to come standard with their privileged access solutions, in order to ensure that the sensitive data of their customers was not at risk. Compliance metrics determine if the process is being performed as documented in. Pinkverify selfassessment criteria pinkverify 2011 toolsets itil software. Further, he or she is certified to teach this course as defined by pink elephant. Courses event kits pinkatlas pinkscan pinkready smart kits white papers.
Itil complaint service desk software pinkverify certified vision. Sep 11, 2017 pink elephant s survey isnt the only recent indication that devops isnt providing immediate measurable results. Sunview software attends 2019 pink elephant conference to showcase changegear platform. Pink elephants pinkverify proves compatibility, not compliance response. Process plan characteristics global policies global process compliance and improvement policies have been documented and approved. While gartner, forrester, and other analysts rank itsm solutions based on. Pink elephant consultants can help develop your assessment plan and facilitate a kickoff meeting to prepare the participants for their role in the assessment process.
Service support manager achieves pinkverify certification. He holds certifications as an itil expert, business relationship management professional brmp, an organizational change management practitioner ocmp. Itsm watch guest columnist bill irvine of pink elephant clarifies pinkverify in response to the it skeptics column about itil. Bronze level process compliance is awarded for processes for which the tool meets the assessment criteria. Creating service desk metrics zendesk 3 1 itil, pink elephant and zendesk itil information technology infrastructure library is the most widely adopted framework for it service management in the world. Pinkverify itil certification, often referred to simply as pink certification, is an it service management itsm tool suite assessment service provided by pink elephant. Visit the pink elephant website for more information. Bronze level process compliance is awarded for processes for which the tool meets the.
Troy dumoulin, vice president of research and development at pink elephant, is considered by many as a leading industry expert in itsm, itil, it governance and lean it with over 20 years of experience in executive it management consulting and training. Sunview software, an industryleading provider of itsm and change management solutions, is attending pink19 on february 1720, 2019. With the aid of pink elephants experienced consultants, pinkverify is a service that objectively assesses a software tools enabling features against itil terminology, functionality, integration and workflow requirements for the following 16 itsm processes. Omnitracker is a proprietary business process platform developed by omninet gmbh in germany. With pink elephant certifying our help desk software, it shows our commitment to creating a worldclass help desk solution that supports itil. Pinkverify itsm tool suite assessment service pink elephant. It is used to track, control and evaluate relevant business processes. Brian newcomb, dpsm it management consultant, pink elephant. Pink elephants it excellence awards are held annually to honor and recognize the people, organizations and companies that have achieved. Change for any organization is difficult to initiate and sustain without significant drivers that force us out of our comfort zones. As it departments are looking to operate at peak efficiency while minimising waste and ensuring they remain in compliance.
All endorsed software tools need to demonstrate 100% compliance with the itil processes related to that. Since 1989, pink has had the opportunity to work with hundreds of organizations as they have progressed on their itsm journeys. Endorsed software tools listed by the official itil site. Software asset management assessment pink elephant emea. As it departments are looking to operate at peak efficiency while minimising waste and ensuring they remain in compliance, there is a need to understand the full picture of an it asset management itam. He or she has achieved the service manager designation the highest level in the certification program.
A considerable benefit as the maximum penalty for an organisation convicted of software piracy. Sunviews service smart technology wins pink elephants. Sap solution manager itil certified sap it service. Manageengine servicedesk plus awarded pink elephant. Servicenow, the creators of saas for it, today announced customers and several servicenow executives will speak at the 2012 pink elephant conference in las vegas. Pinkverify certifications itg integration technologies group. Serio helpdesk is verified by pink elephant as compatible with industry best. Our it management software can save you hours of manual work so you can focus on designing, updating, and optimizing your data structure. Salaries posted anonymously by pink elephant employees. Courses event kits pinkatlas pinkscan pinkready smart kits white papers, books, and articles webinars and podcasts. Headquartered just outside toronto, canada, and operating in locations throughout the world, pink elephant specializes in it service management education, consulting and conferences. All tools who achieve pinkverify status are awarded with a certificate of pass that you can proudly display within your organization, a letter of certification, as well as the ability to put pink elephant s pinkverify logo on your marketing materials. Since in some cases the use of midi could be very useful, elephant can connect the surface dial with your favorite music software. Sunview has previously won pinks innovation of the year award for changegear service smart technology.
Please note the examination fee is included in the course pricing. Servicenow customers discuss next generation itsm at the 2012 pink elephant conference san diego, camarketwire. Association of itmittelstand and pink elephant that covers nine processes. Pink elephant is an international knowledge leader in the field of business innovation and business change. Itg, a leading provider of it products and services, announced that its centre crmerp product has been verified for itil compliance by pink elephant for six 6 processes of the information technology infrastructure library itil under the recently published version 3 v3. Software configuration, the old use of the term, which is now known as trunk management in devops lingo, focuses on documenting and storing software artifacts that are version controlled and refer to an actual instance of a script we house as code in a software repository. Servicenow customers discuss next generation itsm at the. During this time of global market disruption and economic challenge, we certainly do not lack the motivation to work differently using digital engagement platforms, products, and services. Serenas innovation in the broad realm of itil processes was validated almost a year ago when we won pink elephant s prestigious itil innovation of the year. The goal of pink certification is to identify software tools. Our clients include banks, broker dealers, investment advisors, hedge funds, private equity, as well as service providers to those entities. Before using bomgar, the pink elephant support engineers had to.
My pink home courses event kits pinkatlas pinkscan pinkready smart kits. Contents are protected by and cannot be reproduced in any manner. The benefits of pink elephants software asset management assessment are twofold. A six figure fine was levied by the bsa against a uk northern based travel company in recent months. Sap is the first vendor awarded pink elephant s pinkverify itil 2011 certification for 15 processes of the it service lifecycle. Sap is the first vendor awarded pink elephants pinkverify itil 2011 certification for 15 processes of the it service lifecycle. Get 57 pink elephant coupon codes and promo codes at couponbirds. Elephant software is being able to control in a natural way knobs and sliders without the need of midi mapping. Software asset management assessment pink elephant uk. Itil 4 virtual team training a case study pink news editor april 9, 2020. A list of itsm tools that meet 100% of our pinkverify 2011 general, core and integration suitability requirements. Invgate service desk, itsm, and it asset management. Todays increasingly complex business landscape can be a challenge for organisations to manage all their it hardware and software assets. Pink elephant international complexity in travel made simple.
The certification from pink elephant endorses our alignment to itil standards, making freshservice a great choice for our customers to trust their it with. George spalding pink elephant, executive vice president. Pink elephant is proud to be celebrating 20 years of itil experience more than any other supplier. Servicenow, the creators of saas for it, today announced customers and several servicenow executives will speak at the 2012 pink elephant. Pink elephant s samscan assessment will reduce your software costs and mitigate the risk of failing a compliance audit.
Once your online survey is complete you may wish to engage third party consulting. Omnitracker is developed as modular software for medium and large companies. Over the past 20 years, i would like to say that every it group pink elephant has worked with has had unquestionable success and is today reaping all the benefits you read about. Itil process summary sheets for use with pinkscan, november 2009 page 6 of 38 service portfolio management. Bronze level process compliance is awarded for processes for which the tool meets the assessment criteria, demonstrating itil compliance to functionality, automation and documentation. George spalding, executive vice president at pink elephant, is regarded as one of the worlds most insightful and engaging itsm industry experts, executive management consultants and trainers. Pink elephant s service management implementation approach it executives are constantly being asked to improve service quality, reduce the complexity of it, reduce risk, lower the cost of operations, manage compliance. It service management software made in germany is more powerful than most international competitors. With advisory and it services, pink elephant draws the best out of its clients. Using this assessment, the first ever developed for the itsm industry, you can measure as few or as many processes as deemed fit for purpose. If you would like to discuss more about how nethelpdesk can help you gain itil compliance. Itsm watch guest columnist bill irvine of pink elephant clarifies pinkverify in response to the it skeptics column about itil compliant product suites.
A free inside look at pink elephant salary trends based on 10 salaries wages for 9 jobs at pink elephant. The benefits of pink elephant s software asset management assessment are twofold. Summus software becomes first cloud it management vendor to. Pinkverify verified 2011 itsm toolsets pink elephant. As pink elephants website notes, pinkverify is recognized throughout the it community. The main area of application is the support of itil compliant processes, which. Used by many hundreds of organizations around the world, a whole itil philosophy has grown up around the guidance. Servicenow customers discuss next generation itsm at the 2012.
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